Every Feature Your AI Agent Needs to Perform at Enterprise Scale
A fully-featured, omnichannel AI agent platform — built for flexibility, production reliability, and real business impact. From model selection and knowledge training to live chat handoff, e-commerce actions, and deep analytics — every capability is here.
Everything Your AI Agent Needs, Built In
From intelligent knowledge training and multi-channel deployment to live handoff, e-commerce actions, and analytics — every capability is engineered for real enterprise performance.
Complete Feature Reference
Every feature, every configuration option, every integration — detailed across all 12 capability categories of the AI Agent platform.
Choose and configure the AI model that powers your agent — with full flexibility to switch providers and tune behavior without touching your knowledge base.
- Choose from leading AI providers such as OpenAI, Anthropic, and Google
- Switch models anytime without retraining the knowledge base
- Adjust temperature settings to control response creativity and accuracy
- Website / URL Crawling: Automatically crawls and learns from website pages
- Sitemap Processing: Ingests entire sitemaps in a single operation
- Document Uploads: Supports PDF, Word, Excel, CSV, and TXT files
- Raw Text / Markdown: Add custom content manually
- Q&A Pairs: Import up to 1,000 curated Q&A entries via CSV or Excel
- Auto-Retrain Scheduling: Refresh knowledge hourly, daily, weekly, or monthly
- On-Demand Retraining: Instantly retrain specific data sources when required
Accurate, context-aware answers grounded in trained knowledge — with natural multi-turn conversation and configurable handling when answers aren’t available.
- Provides answers strictly based on trained knowledge
- Configurable fallback responses when no answer is found
- Maintains full conversational context for natural follow-ups
Intelligent, conditionally triggered lead capture — collecting the right information at the right moment, with automatic delivery to your CRM or data systems.
- Collects user details such as name, email, phone, and custom fields
- Triggers lead forms conditionally (e.g., after a set number of messages or unanswered queries)
- Stores leads along with metadata (country, timestamp, etc.)
- Export leads in CSV format
- Automatically send leads to CRMs or external systems via webhooks
Seamless transitions between AI and human agents — with configurable availability schedules, escalation rules, and full context preservation at handoff.
- Configure availability by day, time, and timezone
- Define escalation rules for human intervention
- Seamless transition between AI and human agents
- Displays guest user details during handoff
Deploy your AI agent across every channel your customers use — managed from a single platform, with channel-specific configurations and consistent behavior everywhere.
- Web Widget: Embed via JavaScript snippet or iFrame
- WhatsApp: Integrates via Business API
- Telegram: Operates using Bot Token
- Facebook Messenger: Manages messages and comments
- Instagram: Responds to DMs and comments
- Slack: Works within Slack with thread awareness
Intelligent, context-aware email handling — your AI agent reads incoming emails, understands thread history, and generates accurate replies automatically.
- Automatically reads and drafts email replies
- Maintains full thread context across conversations
- Supports separate email-specific instructions
- Offers translation capabilities before sending replies
Your AI agent goes beyond answering questions — it takes real Shopify actions on behalf of customers, directly within the conversation, without leaving the chat.
- Product search with filtering capabilities
- Retrieve and manage cart details
- Access customer order history
- Update customer profiles and delivery addresses
- Perform all actions directly within the conversation
Connect your AI agent to thousands of external applications and business systems — triggering automated workflows from every conversation event.
- Zapier Integration: Connects with 5,000+ applications
- Make.com Integration: Triggers automated workflows
- Custom Webhooks: Sends data to any configured endpoint
Users can upload files and images mid-conversation — your agent reads, analyzes, and incorporates the content directly into its responses in real time.
- Accepts file uploads during conversations (PDFs, images, spreadsheets)
- Uses vision-enabled models to analyze images
- Extracts and incorporates file data into responses
Full visibility into every conversation, lead, and visitor — with searchable logs, trend dashboards, geographic insights, and complete export capabilities.
- Searchable and filterable conversation logs
- Export conversation history as PDF
- Analytics dashboard with message count, leads, and trends
- Visitor insights with country-level breakdown and map visualization
A fully customizable chat interface — matching your brand identity with themes, avatars, animations, and responsive design across all devices.
- 10+ predefined color themes with custom options
- Animated avatars and UI elements
- Configurable widget sounds
- Custom title bar text and styling
TECHNOLOGY STACK
- 01/AI & LLM
- 02/Integrations
- 03/Cloud & DevOps
- 04/Back-End
- 05/Data & Vector